Whilst the utmost care is made to ensure that you order is packed securely and that it is delivered damage free, on the very odd occasion an item may be damaged in transit.  If this occurs we will require a photo of the damaged goods to confirm the extent of damage.  This must be provided within 5 working days from the time you receive the goods.  If an item is broken during transit, we will either offer a discount, if it is repairable or a full refund if it is irreparable.

Depending on the extent of damage, we will pay to have the item returned to our warehouse.  You may choose to have a replacement item sent to you (if that item is in stock) or a full refund. On some occasions we may ask you to dispose of the item and we will offer a refund. Please do not return an order without written confirmation from Maisie & Clare with return details.

This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

Please ensure you email us at hello@maisieandclare.com.au within 5 days if you are not satisfied with your purchase so that we can resolve any problems.

If you wish to return the item due to a change of mind, you the buyer must pay for all freight costs relating to returning the item.  Goods must be returned in their original packaging and condition.   We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of loss, theft or damaged goods during transit; therefore we advise you take out shipment tracking with your postal carrier.  Once the item have been received back into our warehouse, we will process the refund, however freight costs will not be refunded for change of mind returns.

Minor marks, dents or scratches which add to the character and uniqueness of each item or any slight variations in colour are not considered to be defects.  Please refer to our photos and item descriptions prior to purchasing, however there may be some differences in displayed colours & actual product due to differences in photography, screen displays and more.

Please do not hesitate to contact us on hello@maisieandclare.com.au should you wish to discuss any aspect of this policy